FAQ
We provide a wide range of professional services to meet your needs.
Frequently Asked Questions
Find answers to common questions about our services below. If you cannot find the information you need, please contact our customer support team for assistance here.
Shipping
Where are you located and how do I get there?
Yes, we ship across the country small parts packages, freight LTL shipments, and truck load shipments. We are also able to ship out of the country and load containers for overseas shipments.
Do you pay for shipping?
The customer is responsible for the shipping cost associated with the parts purchased. We work with multiple freight carriers to arrange and schedule the shipping, but the customer is billed for the shipping cost.
How long do you take to ship my order?
Depending on the order size, most orders are shipped within two business days.
Do you do international shipping or shipping outside the continental United States?
Shipping to non-continental USA & International Shipping is accepted upon special request. Rates and service will depend on order weight and dimensions.
How do I get expedited shipping?
Expedited shipping is offered as a special request. Please call or email us for expedited shipping service. Additional shipping fees will apply.
Can I pick up my order from your location?
Yes, we have a walk-in lobby, and forklifts to load and unload with, and we have plenty of room to turn big trucks around in our lot.
What carrier do you use to ship my order?
To offer the most competitive shipping prices, we use USPS, UPS, and Fed EX for small parcel shipments. For shipments over 150 Lbs., we get quotes from multiple different freight carriers striving for the best freight savings for our customers. The carrier will be included in your shipping confirmation email. Most packages should be delivered within three to five business days. If you have a preferred carrier or an account that you ship by, we can arrange shipping on your account as well.
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E-mail: service@truvillresources.com
NO. 22, BUILDING 37, ZONE D10, LIN'AN LOGISTICS AND TRADE CITY, SHIYAN, HUBEI, CHINA 442013
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- NO. 22, BUILDING 37, ZONE D10, LIN'AN LOGISTICS AND TRADE CITY, SHIYAN, HUBEI, CHINA 442013
ABOUT US
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Special Deals
SEE OUR MONTHLY SPECIALS AND WHAT WE ARE BUYING:
Get Special Deals and Updates
- Never share sensitive information (credit card numbers, social security numbers, passwords) through this form.